The Trading Standards team in Gateshead are here to support the fight against financial abuse. Here are some hits and tips on who to recognise scams and what to do if you do fall victim to a scam.
What is a scam?
Find out about scams on the Friends Against Scams website (opens new window).
Trading Standards can offer advice and support to people who have fallen victim to a scam.
Scams can come in many different forms such as:
scam mail through your door
unsolicited phone calls
online scams
Anyone can fall victim to a scam and sadly, any money lost usually cannot be retrieved.
The best thing we can do is be more aware about how to identify a scam and know who to ask for advice.
If you or someone you know feels vulnerable to such things you can contact Trading Standards for further information on 0191 433 3987.
Prevent unwanted calls
We have a small number of 'TrueCall' Call Blockers which are devices that we can fit, free of charge, to a landline in, order to reduce unsolicited calls. These devices let your friends and family straight through, blocks unwelcome callers and asks unrecognised callers to identify themselves before putting them through.
The device is easy to set up and a member of the Trading Standards Team can come to your home to do this for you.
Reporting scams and getting advice
If you have made a payment in response to a scam, contact your bank as soon as possible.
Report - contact Action Fraud on 0300 123 2040.
Advice - contact Citizens Advice Consumer Service on 0808 223 1133 or Gateshead Trading Standards for Gateshead residents on 0191 433 3987.
What we are doing nationally
Find out about the National Trading Standards Scams Team on the National Trading Standards website (opens new window)
The team helps tackle mass marketing scams and disrupts the operations of perpetrators behind mail scams. It works in partnership with agencies across the country to identify and support victims of mass marketing fraud.
The team provides guidance, best practice and establishes a centre of excellence to assist local authorities in supporting local victims and taking local enforcement action.
Become a Friend Against Scams
Friends Against Scams is a National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.
Friends Against Scams Online Learning (opens new window)
SCAMchampions are Friends Against Scams who want to do more. SCAMchampions host awareness sessions to recruit Friends and drive Friends Against Scams forward in their communities or workplace. SCAMchampions attend an additional session to give them a fuller understanding of the laws surrounding scams and some presentation tips.
Become a SCAM Champion (opens new window)
A Scam Marshal is any resident in the UK who has been targeted by a scam and now wants to fight back and take a stand against scams. Scam Marshals do this by sharing their own experiences, helping others to report and recognise scams and sending any scam mail that they receive to the NTS Scams Team so that it can be utilised as evidence in future investigative and enforcement work. 
Take a stand against scams today and become a Scam Marshall (opens new window)
View a video on how to spot the signs of financial abuse on Youtube (opens new window)
The Little Book of Big Scams
The Little Book of Big Scams is produced by the Metropolitan Police and provided a information, advice and guidance on a variety of scams from banking and bank cards, to romance and recruitment fraud. It also promotes the "Take Five" national campaign which offers straight forward practical advice to help anyone protect themselves from Fraud.
The Little Book of Scams 5th Edition (PDF) [3MB]
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