Cookies
We use cookies (little bits of information stored on your computer) on this site to help improve our service and give a better experience to you.
By using our site you are allowing us to store these cookies, and below you can find out why we use them and find information on how you can disable them.
What is a cookie?
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
A cookie typically contains the name of the website it belongs to and the life span of the cookie.
What cookies do we use?
Gateshead.gov.uk uses cookies in several places - we've listed them below with details of why we use them and how long they will last.
Measuring website usage
Google Analytics
Our website uses Google Analytics so that we can measure what pages on our website are being used and by how many people. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
We never store any personal data such as your name or address so the information we collect can never be used to identify you. Google does not share your analytics information with anyone else.
The following cookies are set by Google Analytics:
| Name | expires |
| _utma | two years |
| _utmb | 30 minute |
| _utmc | when you close your browser |
| _utmz | six months |
Hotjar
Our website uses Hotjar so we can better understand user experience. It allows us to see how long people spend on the website, what pages users visit, what links they click and what forms they fill in. All data is anonymised so this information can not be used to identify you. Occasionally we will also run simple polls using Hotjar to understand if people liked our website or particular pages.
The following cookies are set by Hotjar:
| Name | Expires |
|---|---|
| _hjid | 365 days |
| _hjDonePolls | 365 days |
| _hjMinimizedPolls | 365 days |
| _hjIncludedInSample | 365 days |
| _hjClosedSurveyInvites | 365 days |
| _hjDoneTestersWidgets | 365 days |
| _hjShownFeedbackMessage | 365 days |
| _hjRecordingLastActivity | 365 days |
| hjTLDTest | 365 days |
| _hjUserAttributesHash | 365 days |
| _hjCachedUserAttributes | 365 days |
Session cookies
Session cookies are used for remembering user selections during their visit to your site. A typical scenario may be to remember information entered in a form when navigating to different pages. This cookie expires when you close your browser.
| Name | expires |
| csession | when you close your session |
| ASP.Net sessionld | when you close your session |
Language setting
When you use the 'Family Information Services Directory' we save a cookie to your computer to remember your language settings (English).
| Name | expires |
| PELanguage Cookie | one day |
How to disable/delete cookies
All recent versions of popular browsers give users some control over cookies. You can set your browser to accept all cookies, reject all cookies or accept/reject cookies for certain websites.
The website aboutcookies.org (opens new window) offers comprehensive information on how you can control cookies in all of the popular browsers.
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